Helpdesk Habits
Free trial

Helpdesk Habits license pricing

1 license = access for 1 team member for 12 months.

Volume discounts apply automatically - the more seats you hold, the better the rate.

Solo practitioners

1 user only

$129

/ year

Start free trial

Small team

2-10 team members

$99

per member / year

Start free trial

Medium team

11-20 team members

$89

per member / year

Start free trial

Large team

21+ team members

$79

per member / year

Start free trial

(Billing is in USD and converted to your currency)

Every licence includes

  • 61 bite-sized HD videos (over 4 hours in total)
  • Certification exam and personalised certificate
  • 70+ desktop wallpapers, for embedding habits
  • The "Essential customer service phrases" swipe file
  • Resource library - podcasts, talks and articles
  • ACETS progress pyramid for every learner
  • 5 x Response Coach credits per user
  • Team dashboard - who's started, stalled or certifiedNew
  • One-click nudges for learners who need a pushNew
  • Subteams, bulk email invites and licence reassignmentNew
  • Certificate register and CSV export for audits
  • Habit of the Week - focus on winning streaksNew
  • The 4 Rs board - a shared wall, encouraging team winsNew
  • Self-serve licence purchase with automatic volume discounts
  • Optional 2FA for admins and/or team membersNew

Team plans include manager dashboards and progress tracking. Solo licences cover one learner.

Response Coach pricingNew

Response Coach provides coaching on a technician's responses.

Paste in a client ticket. Get a polished reply and coaching tied to the habits.

Every certified technician gets 5 coaching credits included. Teams can then top up with credit packs: one credit is one coached ticket.

This is NOT a subscription - top up credits when you need them.

100 credits

$39

one-off

$0.39 per coached ticket

500 credits

$149

one-off

$0.30 per coached ticket

2,000 credits

$499

one-off

$0.25 per coached ticket

Credits are shared across chosen team members and can be bought from within your account.

Not sure which tier? Start free

The free trial shows you the program and the platform before you buy a single seat. No card required.

Start free trial